and Highly Effective at Capturing New Clients.
Meet our intake receptionists
Real People Always On Call
Are you looking for a 24/7 live call answering service loaded with pro-level features, that doesn’t break the bank?
The Best Call Center has you covered. Our live receptionists are professional, polite, and ready to impress your callers and capture new customers. The energy at The Best Call Center is enthusiastic and aim to raise your business’ profile with highly trained and engaged live operators.
Our call answering plan is simply unmatched. We serve a wide array of industries providing affordable pricing for businesses of all sizes and shapes.
We do not believe in nickel and diming our clients. Therefore, we keep our pricing simple and honest. Outsource to The Best Call Center and get your own customer service team without the need for expensive equipment, additional staffing, and salary expenditures. The best part, we are so good that your customers will never know we are not in office with you.
In an industry flooded with automated voice response and chat-bots, we understand the need to use technology to efficiently serve clients. We also understand that nothing replaces a good conversation between people. As such, we place value on real (sincere) human interaction. We do our job in the most professional and caller-focused way possible.
We help your business end automated script reading and disconnected call handling.
Day or night, rain or shine, weekend or holiday, 365 days a year - we've got your calls!
Offered Services
Answered calls are opportunities for your company. Tap us in when busy or in an important meeting.
We’re the ultimate sales wingman. We know the information you need from callers and we’ll collect it for you.
Access your call records and messages and monitor your calls and lead generation in real time, wherever you are.
We take messages from callers and deliver them instantly to you via text, email, or by phone. Your choice.
Let us know how you’d like us to handle your calls. We have proven scripts meant to convert clients but a personalized touch is always welcome.
Have one less thing to worry about. Manage appointments through a cloud-based scheduling system, stay in the loop, and cut down on cancellations.
Have calls transferred to your office at no charge.
Opportunity calls 24 hours a day. We never clock out and this means you’ll be open for business around the clock.
Don’t let the opportunities to expand your client base dip under the radar. We’ve got your calls. You focus on running your business.
Hand off to us. When your staff goes home, we clock in. Rest easy after hours knowing we’ll take messages and update your appointment calendar.
Don’t lose clients to your competitors. Meaningful connections call for real people, not robots.
Get around-the-clock call answering services
in as little as 15 minutes.
in as little as 15 minutes.
Our Services
24/7 SERVICE
You never know when your customers need you. Believe us when we tell you, missing a call means risking losing business. In today’s competitive economy, meeting the needs of your customers should be a top priority. Callers do not want to talk to the automated greeting, in fact, most will hang up and call someone else. Product issues arise, emergencies come up, and problems may come in at any hour of the day or night. When you trust The Best Call Center as your business answering service, you virtually eliminate your risk. Our highly trained live operators provide high-quality answering service 24 hours a day, 7 days a week, 365 days a year, including holidays, after hours, weekends, and just about any time that you can’t be there.
With our 24/7 live answering, your business is always open and no matter what type of business you have, we can customize a plan that works best for you. Choosing to go with a professional answering service, a virtual receptionist, or an auto attendant costs less than hiring a full-time employee to take care of phone calls. When your phone rings, we answer. We can help keep new prospective customers and even current customers from calling the competition just because no one answered their call. Teaming up with The Best Call Center means no more missed calls. With our 365/24/7 live answering, you can sleep well, rest easy after hours, go on a holiday, enjoy the beach, or just breathe.
CALL PATCHING AVAILABLE
Ill-equipped dispatch can mean losing a life to lateness or losing a client to a competitor. Slow service stinks just as much for you as it does for individuals who depend on your products or services. When your phones are ringing non-stop, you’re probably missing many important calls left and right. And when it comes to customer service, that is nothing short of a nightmare. The great news is that The Best Call Center offers a full array of support solutions guaranteed to provide satisfying experiences for your customers and sweet dreams for you.
Commonly referred to as call forwarding, call transfer or call relay, call patching is one of the most common features that many of our customers need and we make it easy to configure. Call patching is a system controlled answering service that works to eliminate human error. Our live operators answer your calls and politely put the caller on hold as they try to reach you. As soon as the operator hangs up, the call is “patched” through to you and you’ll be talking with the caller as if you had answered it yourself. At The Best Call Center, we do not believe in nickel and diming our clients. Once we patch a caller through to you and the operator hangs up, we stop billing you. We answer and patch calls to you with no hidden fees.
APPOINTMENT SCHEDULING
How many times have you called an office only to be told that appointments can only be scheduled during regular business hours or worse yet be blocked by voicemail? It can be frustrating, right? Why would you allow your clients to go through a similar, impersonal experience? You wouldn’t. That’s where The Best Call Center comes in with top-notch appointment scheduling and appointment reminder services. You don’t have to handle appointment booking in-house, let us manage the process in an efficient, user-friendly manner. You just give access to the scheduling software you’re using and our operators will work 24/7 to ensure that all the interested parties fill a slot on your calendar.
Our team can schedule or reschedule appointments through a live calendar system, making life easier by giving you one less thing to be worried about. And because the changes made to your schedule will show in real time, we can be on the same page, at the same time in a highly streamlined environment. No more missed appointments or double-bookings. What’s more, you’ll no longer have to manage the complicated book of appointments. Our receptionists also place appointment reminders, SMS text message with email and MMS image options to your clients.
BILINGUAL STAFF
Being unable to communicate with customers can be both incredibly embarrassing and incredibly frustrating. Regardless of the industry, your success highly depends on being professional and responsive to clients and prospective customers. Bilingual Telephone Answering Services shows that your company values all of its customers and cares enough to make them feel comfortable with the best service possible. Businesses in the U.S. must adapt to an increasingly diverse consumer base. Spanish is a primary language to over 38 million in the U.S and that is growing at an exponential rate. As such, it does not make good business to ignore such an expansive population.
Opting for a 100% Bilingual English/Spanish service could be a key driver toward a larger client base and future growth. At the Best Call Center, we understand the needs of our customers and providing a bilingual full-time staff to fluently communicate with your English and Spanish speaking clients and customers allows less wait time and immediate intake. This will definitely boost their loyalty to your business. What’s more, we offer you this incredible service at a tiny fraction of hiring more full-time employees on your end and at no additional cost. Our bilingual operators can communicate clearly, expertly, and efficiently to your clients or customers.
NEW AND IMPROVED DASHBOARD
With the Best Call Center’s live answering dashboard, it is super easy to monitor your account and make changes. With the dashboard, you can access your account at any time. The new and improved dashboard gives you real-time control of your account, allowing you to:
- Manage your on-call schedules and check minutes and messages from where you are
- View, sort, and export all messages we take for you
- View call details, account usage, billing, and help portions from one place
- Get the app and manage your account instantly
- Create an on-call schedule for your team or make changes to existing schedules
Our new dashboard is compatible with all smartphones and is loaded with new tools that make account management a breeze. The best feature is the user-friendly dashboard, that helps you navigate with ease. If you ever need assistance with your account, our team will be happy to help. There’s no need to be a tech savvy or an online guru to use it. Just follow a few simple steps and that’s it!
DETAILED REPORTS AND REAL-TIME ANALYTICS
You can get comprehensive reports and real-time analytics that display all of your incoming calls. The reports show how every call was handled, the caller ID, date and time. You can easily access historical data to make informed business decisions. This also helps you get a snapshot of your business and be able to predict future outcomes based on previous performance.
With detailed reports and analytics, you can turn data into actionable information that will give you a competitive edge. Export comprehensive reports that detail calls by billable time, calls by region, calls by date and time, frequent callers, and more.
INSTANT ACTIVATION
Get live answering now, no waiting for 5 business days to get your account setup. The Best Call Center is the only answering service that offers instant activation for your call services account. Our wizards make it easy and you don’t have to settle for anything less than instant. It’s easy. You select your own local or toll-free number or can choose to forward your existing number to your new one.
After that, you’ll instantly receive an email with a link that allows you to activate your account. You’ll be up and running once you’ve confirmed the instructions on how you’d like your calls to be handled. Our live operators will then be ready to answer your calls. Now that you’re live, you can forward your calls to us anytime you need us. We are available 24/7/365, including on weekends and holidays. You can also make many changes to your answering service account via The Best Call Center’s dashboard.
MANAGE ON-CALL SCHEDULES
Part of choosing to use a live answering service to take care of your on-call schedules includes making sure that the service complements your needs. The Best Call Center understands that every business is different and we also pass this down to how we reach out to your staff. For companies that rely on reaching on-call personnel, rotating on-call support or a doctor on call, working with a call center that offers reliable on-call communication is paramount. Finding the best service is even more important. Once you’ve developed your on-call schedule, the rest is just fitting the pieces into the puzzle.
With our on-call platform, you can create your own schedule based on your needs. Each program is set for a 24-hour time period and you can add time slots that determine who is on-call and when. You also have the option of customizing the on-call rotation so you get texts and emails instead of calls. Our system can send you an email and/or text to your on-call without any extra charge, during their scheduled on-call rotation. Ditch the old way to handle on-call changes. You can update the on-call schedule for your team quickly and easily and can even have multiple schedules with multiple employees.
GET NOTIFIED VIA SMS AND EMAIL
Crucial messages need superior message taking services. At the Best Call center, we know how important your messages are and that’s why our virtual receptionists take messages in a detailed and systematic manner. Your messages are then sent to your computer or your pocket. We send an email or text in real time to ensure your quick response to prospective customers.
We can also alert multiple people in your company when there’s a call and this means that anyone and/or everyone in your business will be in the loop.
US-BASED OFFICES
Here at The Best Call Center, we don’t believe in skimping on quality. Our local offices are based in the USA and we employ only the best bilingual receptionists to answer your calls. We’ve been supporting American businesses with our US-based answering service for quite some time and the results are proven.
Get exceptional service you can feel great about and get better results in outsourcing your calls with The Best Call Center’s live operators. We understand that if we can create a positive image and add value to your business then we also look good. And with that, you win, we win!
Our Services
With the Best Call Center’s live answering dashboard, it is super easy to monitor your account and make changes. With the dashboard, you can access your account at any time. The new and improved dashboard gives you real-time control of your account, allowing you to:
- Manage your on-call schedules and check minutes and messages from where you are
- View, sort, and export all messages we take for you
- View call details, account usage, billing, and help portions from one place
- Get the app and manage your account instantly
- Create an on-call schedule for your team or make changes to existing schedules
Our new dashboard is compatible with all smartphones and is loaded with new tools that make account management a breeze. The best feature is the user-friendly dashboard, that helps you navigate with ease. If you ever need assistance with your account, our team will be happy to help. There’s no need to be a tech savvy or an online guru to use it. Just follow a few simple steps and that’s it!
Here at The Best Call Center, we don’t believe in skimping on quality. Our local offices are based in the USA and we employ only the best bilingual receptionists to answer your calls. We’ve been supporting American businesses with our US-based answering service for quite some time and the results are proven.
Get exceptional service you can feel great about and get better results in outsourcing your calls with The Best Call Center’s live operators. We understand that if we can create a positive image and add value to your business then we also look good. And with that, you win, we win!
Crucial messages need superior message taking services. At the Best Call center, we know how important your messages are and that’s why our virtual receptionists take messages in a detailed and systematic manner. Your messages are then sent to your computer or your pocket. We send an email or text in real time to ensure your quick response to prospective customers.
We can also alert multiple people in your company when there’s a call and this means that anyone and/or everyone in your business will be in the loop.
Part of choosing to use a live answering service to take care of your on-call schedules includes making sure that the service complements your needs. The Best Call Center understands that every business is different and we also pass this down to how we reach out to your staff. For companies that rely on reaching on-call personnel, rotating on-call support or a doctor on call, working with a call center that offers reliable on-call communication is paramount. Finding the best service is even more important. Once you’ve developed your on-call schedule, the rest is just fitting the pieces into the puzzle.
With our on-call platform, you can create your own schedule based on your needs. Each program is set for a 24-hour time period and you can add time slots that determine who is on-call and when. You also have the option of customizing the on-call rotation so you get texts and emails instead of calls. Our system can send you an email and/or text to your on-call without any extra charge, during their scheduled on-call rotation. Ditch the old way to handle on-call changes. You can update the on-call schedule for your team quickly and easily and can even have multiple schedules with multiple employees.
Get live answering now, no waiting for 5 business days to get your account setup. The Best Call Center is the only answering service that offers instant activation for your call services account. Our wizards make it easy and you don’t have to settle for anything less than instant. It’s easy. You select your own local or toll-free number or can choose to forward your existing number to your new one.
After that, you’ll instantly receive an email with a link that allows you to activate your account. You’ll be up and running once you’ve confirmed the instructions on how you’d like your calls to be handled. Our live operators will then be ready to answer your calls. Now that you’re live, you can forward your calls to us anytime you need us. We are available 24/7/365, including on weekends and holidays. You can also make many changes to your answering service account via The Best Call Center’s dashboard.
You can get comprehensive reports and real-time analytics that display all of your incoming calls. The reports show how every call was handled, the caller ID, date and time. You can easily access historical data to make informed business decisions. This also helps you get a snapshot of your business and be able to predict future outcomes based on previous performance.
With detailed reports and analytics, you can turn data into actionable information that will give you a competitive edge. Export comprehensive reports that detail calls by billable time, calls by region, calls by date and time, frequent callers, and more.
Being unable to communicate with customers can be both incredibly embarrassing and incredibly frustrating. Regardless of the industry, your success highly depends on being professional and responsive to clients and prospective customers. Bilingual Telephone Answering Services shows that your company values all of its customers and cares enough to make them feel comfortable with the best service possible. Businesses in the U.S. must adapt to an increasingly diverse consumer base. Spanish is a primary language to over 38 million in the U.S and that is growing at an exponential rate. As such, it does not make good business to ignore such an expansive population.
Opting for a 100% Bilingual English/Spanish service could be a key driver toward a larger client base and future growth. At the Best Call Center, we understand the needs of our customers and providing a bilingual full-time staff to fluently communicate with your English and Spanish speaking clients and customers allows less wait time and immediate intake. This will definitely boost their loyalty to your business. What’s more, we offer you this incredible service at a tiny fraction of hiring more full-time employees on your end and at no additional cost. Our bilingual operators can communicate clearly, expertly, and efficiently to your clients or customers.
How many times have you called an office only to be told that appointments can only be scheduled during regular business hours or worse yet be blocked by voicemail? It can be frustrating, right? Why would you allow your clients to go through a similar, impersonal experience? You wouldn’t. That’s where The Best Call Center comes in with top-notch appointment scheduling and appointment reminder services. You don’t have to handle appointment booking in-house, let us manage the process in an efficient, user-friendly manner. You just give access to the scheduling software you’re using and our operators will work 24/7 to ensure that all the interested parties fill a slot on your calendar.
Our team can schedule or reschedule appointments through a live calendar system, making life easier by giving you one less thing to be worried about. And because the changes made to your schedule will show in real time, we can be on the same page, at the same time in a highly streamlined environment. No more missed appointments or double-bookings. What’s more, you’ll no longer have to manage the complicated book of appointments. Our receptionists also place appointment reminders, SMS text message with email and MMS image options to your clients.
Ill-equipped dispatch can mean losing a life to lateness or losing a client to a competitor. Slow service stinks just as much for you as it does for individuals who depend on your products or services. When your phones are ringing non-stop, you’re probably missing many important calls left and right. And when it comes to customer service, that is nothing short of a nightmare. The great news is that The Best Call Center offers a full array of support solutions guaranteed to provide satisfying experiences for your customers and sweet dreams for you.
Commonly referred to as call forwarding, call transfer or call relay, call patching is one of the most common features that many of our customers need and we make it easy to configure. Call patching is a system controlled answering service that works to eliminate human error. Our live operators answer your calls and politely put the caller on hold as they try to reach you. As soon as the operator hangs up, the call is “patched” through to you and you’ll be talking with the caller as if you had answered it yourself. At The Best Call Center, we do not believe in nickel and diming our clients. Once we patch a caller through to you and the operator hangs up, we stop billing you. We answer and patch calls to you with no hidden fees.
You never know when your customers need you. Believe us when we tell you, missing a call means risking losing business. In today’s competitive economy, meeting the needs of your customers should be a top priority. Callers do not want to talk to the automated greeting, in fact, most will hang up and call someone else. Product issues arise, emergencies come up, and problems may come in at any hour of the day or night. When you trust The Best Call Center as your business answering service, you virtually eliminate your risk. Our highly trained live operators provide high-quality answering service 24 hours a day, 7 days a week, 365 days a year, including holidays, after hours, weekends, and just about any time that you can’t be there.
With our 24/7 live answering, your business is always open and no matter what type of business you have, we can customize a plan that works best for you. Choosing to go with a professional answering service, a virtual receptionist, or an auto attendant costs less than hiring a full-time employee to take care of phone calls. When your phone rings, we answer. We can help keep new prospective customers and even current customers from calling the competition just because no one answered their call. Teaming up with The Best Call Center means no more missed calls. With our 365/24/7 live answering, you can sleep well, rest easy after hours, go on a holiday, enjoy the beach, or just breathe.
We'd love to speak to you about how we can help.
Call 800-385-4656 today to speak with one of our qualified sales professionals to discuss the best flexible plan option for you.
Services Areas
Legal Live Answering
Individuals who call a lawyer’s office need help and in almost all cases, they need it right away. And when they call your office, the last thing they want to hear is a disembodied voice reciting a list of annoying options. They need a real person who can understand their concerns and address them in an efficient and professional manner. As a busy legal professional, are you available to provide this immediate response at any given time? This is where The Best Call Center’s lawyers’ answering service comes in.
Our 24/7 legal live answering service combines efficiency and understanding to handle the unique challenges of the legal industry. Don’t let your clients hear the computer-generated voice when they call your office. Our live operators give you the friendly, professional voice needed to address the concerns of your current and potential clients. Whether you’re on another phone call, in court, or sleeping in the dead of night, virtual receptionists are ready, 24 hours a day, 7 days a week and can manage overflow or handle every single one of your live answering needs. With our service, you’re always well represented.
Real Estate Live Answering Service
As a professional in the real estate industry, you exist in a very competitive environment where your sales are directly tied to your availability to clients. And if your business is going to flourish, you need to take advantage of every opportunity there is to improve your customer service. Whether it’s an inquiry on an open lot, a new home, or a rental property, you tend to get a constant flow of calls. While you never know when you’ll get a call, you definitely don’t want to miss it. When looking for real estate services, consumers want the best and this starts with a simple call. The first response a prospective client will receive when they contact your office will mean the difference between heading to a competitor or signing on with your company.
Attentiveness to each and every call is essential and staying in constant communication with all clients is crucial to maintaining the quality and integrity of your business. The Best Call Center’s real estate answering service office offers reliable options to keep you on the move. Our call center agents are industry-trained and will always be there to answer your call promptly. They can forward calls to you, take detailed messages, provide property information, or capture new leads. We can customize the service to meet your needs so you stay well informed.
Construction and Remodeling Live Answering Service
Growing a construction and remodeling business is as easy as laying down a solid foundation of live customer support. As the premier US-based answering service, The Best Call Center helps you expand your business with live receptionists who are thoroughly trained to understand the construction and remodeling industry. We make it easy for contractors to collaborate with vendors, suppliers, customers, prospects, subcontractors, and more.
We understand that most of your time is spent in meetings with clients, build sites, and supply warehouses and thus it becomes easy to lose touch with customers and possible job opportunities with the constant travel that your job demands. Our construction and remodeling live answering service give you more time to focus on managing your projects, workers, and equipment without interfering with customer service.
Medical Live Answering Service
Chances are your medical office receives a significant amount of calls on a daily basis. Calls from patients, insurance companies, and other medical facilities need to be answered in a timely manner. More often than not, those who call your office have a pressing medical problem and need your help, and you know that health care issues don’t keep office hours. In such a situation, it can be frustrating to reach voicemail or an automated service. Having empathetic, professional operators on the other end of the line gives your callers a sense of calm. The Best Call Center provides live answering service to medical offices, hospitals, on-call healthcare professionals, pharmaceutical companies, and more.
Whether the call is for a routine check-up, a medical procedure, or an emergency, your patients need to speak to a live person and we’ve got you covered. From free call patching to complex message taking to 24/7 live answering, our knowledgeable operators are industry trained to provide exceptional customer service while maintaining the confidentiality and care your office requires. The Best Call Center is a HIIPA compliant medical call center and we deliver our services on a Professional Scale.
Plumbing Live Answering Service
As the owner of a plumbing business, you know that fast response time and high-quality service are the major factors that can make or break a business. Your success heavily relies on your ability to respond to the needs of your customers, especially during emergencies. The first impression a client has of your company is often made during a call and you definitely don’t want customer service to be placed on the back burner. At The Best Call Center, we understand the unique demands of the industry and with our live answering service; your plumbing business will never miss an opportunity again.
Whether you need appointment setters, rapid dispatchers, or the best takers, our national call center is an all-in-one service working round the clock. Think of us as an extension of your company. We provide customized solutions to help your business flourish and gain its competitive edge.
Bail Bond Live Answering Service
Today, with the technological advancement and smartphones that most people have, calling and answering the phone is second nature. You definitely know that a phone is the most important tool that a bail agent has. Chances are that the person calling your office has a family member or friend who’s been arrested and need your help.
The bail bond industry can get hectic and that’s why it’s paramount to have a live answering service that can act as your right-hand man. The Best Call Center agents are trained to page out requests, dispatch calls, take messages, and pick up on the terminology of the business. Day or night, 24/7, you can relax knowing we’ll take those important calls on a professional scale.
Being transparent with our pricing structure allows you to choose a service plan that best fits you and your business needs.
Why Choose Us
The Best Call Center is a forward-thinking company that uses advanced technology to serve thousands of businesses nationwide. We are a leading call center company, helping a plethora of businesses take detailed intakes, close sales and deliver exceptional customer support 24 hours a day 7 days a week. Our brilliant staff combined with our innovative business telephone solutions are the two main factors that make doing business with us an incredible experience.
We have the tools and experience to help give your company the competitive edge.
- Save A Tree
- Strengthen Customer Service
- Reduce Operating Costs
- Additional Shortened Sales
- Easy to Use Software
- Answering & Call Center Services
- We're A Sustainable Business.
Get Exceptional Service You Can Feel
Great About.
You need the person who answers your phone to be extremely competent, polite, and professional. Our friendly virtual receptionists are able to create outstanding virtual office interactions between your company and your customers. Your business needs happy customers and that starts with outsourcing to The Best Call Center. When you team with us, you not only get amazing customer care but also optimal reliability. Our main concern is helping your business grow.
Contact the Best Call Center Near Me Today
At the Best Call Center, we believe in efficiency and service. From the moment you choose us and get started with our team, we will make it easy to contact us with questions, concerns, or changes. You have full control over everything we do and say. And since there are no long-term contracts, you can adjust based on growth patterns, season, or new products or services.
We understand there’s no one-size-fits all answering service and our team will create a customized suite to fit your business needs and budget. What’s more, you can get started in as little as 15 minutes.
Still Have Questions?
Ready to get set up with the Best Call Center? Want to discuss the options?
We’d love to chat with you.
Call Us Today at
800-385-4656