Ever had those moments when you feel like growing your practice is just an impossible mission? The problem may not be that you’re not putting in enough effort; you just might not be working smarter. For your firm to grow, you need to sign and effectively manage more clients. And a smarter way to run your business and bring on a high number of clients is by partnering with a 24/7 call answering service. When you have live operators handling your calls 24 hours a day and providing exceptional customer service, you will see an increase in leads and clients and higher customer satisfaction.
We give you a few examples of how a quality answering service can help you sign more clients.
- Get All Calls Answered
It’s no secret that lawyers are very busy professionals. Working on cases and constantly being in and out of the office can lead to missed calls and opportunities. Each lost caller could have been your next client, increasing your firm’s profitability. Simply put, your firm’s success and growth can be significantly affected by the ease with which clients reach you. When a prospective client calls your office but is not able to speak with a live person, it’s more than likely they will call the next name on their list.
With a live answering service, you don’t have to worry about missing calls or revenue. The virtual receptionists at the Best Call center will provide your firm with 24-hour support. Callers will be greeted by a live operator at any time, increasing your chances of securing new clients.
- Bilingual Services for Greater Client Reach
A thorough bilingual answering service opens the door of opportunity to reach an increasingly diverse client base. Being unable to communicate with Spanish-speaking clients can limit business opportunities. Spanish continues to grow in the U.S., with the most recent research showing that there are more than 38 million Spanish-speakers in the country. Ignoring such an expansive population is a bad business strategy.
Using the Best Call Center’s bilingual answering service will provide your firm with the opportunity to meet the needs of clients in the own language, expand your reach, increase revenue, and grow your firm without growing expenses. Bonus: all of our virtual receptionists are bilingual.
- Callers Will Know You Care About Them
Most people calling into a law firm are going through some kind of distressing experience and need immediate assistance. For you to win such clients, you must be readily available when they make that call. Without a live virtual receptionist behind your firm, many of the callers will be redirected to voicemail. And if they can’t talk to a helpful person, callers will feel like their time is being wasted, and chances are, they will not call again or wait for you to call back.
With a legal answering service, you can be sure that your callers receive an instant live response. And even if you won’t be available to talk to the caller, they will not feel that you care and won't even wait to receive a return call from you.
- You Can Outperform Competitors in Your Sleep
Law firms are always on the lookout for any possible edge they can get on the competition. Anything that will make you stand out from the crowd can potentially give your firm a distinct advantage in signing more clients. With a 24/7 answering service, you can realize the ultimate edge you’ve been seeking - you get 16 extra hours of service every day.
If your practice has a live receptionist answering the phone from the hours of 5 p.m. to 9 a.m., and your competitors don’t, there’s a greater chance that your firm will win over new clients during that time. A virtual receptionist from the Best Call Center will be able to answer all calls, take down their personal and case information, and send the caller’s message to you.
Let’s Sign More Clients
Attorney answering services are an invaluable tool for every law firm. With The Best Call Center, you can be sure your business remains operational when you’re unavailable. Our virtual receptionists will provide that human touch and work by your side to make your customer support a success.
Ready to sign more clients and boost your firm’s profits? Bring us on your team by calling 800-385-4656 or filling out the online contact form on our website.