Owning a law firm is the ultimate dream of many lawyers. But one can reach that point only to learn how challenging it can be to manage and grow their firms. A recent survey by Thomas Reuters Solo and Small Law Firms found that more than 27% of law firms are faced with the challenge of acquiring new client business. This finding is probably not a surprise to you. Nobody sets out to run an unsuccessful firm, but adding new clients is no picnic. You’re competing with many successful firms that have more marketing power and resources than you. Plus, getting more clients takes time and effort from current cases, cutting down on billable hours.
What’s your competitors’ secret, and how are they beating you out? Well, adding potential clients to your roster hinges on your availability and how you handle clients. Be available at all times and treat your clients professionally, and your chances of retaining their business skyrockets. Put simply, the ability to answer more calls, be available when clients need you, and provide outstanding customer service for current or potential clients plays a significant role in the growth and expansion of your firm. This is where a virtual receptionist comes in.
Making sure that your firm is capable of handling 100% of your calls does not require an answering machine, an automated response system, keeping your phone at your side 24/7, or hiring more staff. Virtual receptionists are the solution here.
What is a Virtual Receptionist?
A virtual receptionist is a skilled agent who works through a live answering service. They are trained to treat your customers just as you do, without them ever knowing that whomever they’re talking to is not in your office. They understand the basics of how your business works and can help your clients when you’re not available. They do more than answer calls. Our expert agents at Best Call Center, for example, can help you by taking lead information, answering basic client questions about your firm and practice areas, and even setting up appointments.
What Difference Does a Live Answering Service Make?
- Distraction-Busting Features
You see, we’ve developed our virtual call answering services to help growing firms and busy lawyers like you take control of your working day and sign more clients. Phones are ranked as the number one distraction in the workplace. Don’t you just hate it when you’re knee-deep in a complex investigation report when the phone rings, again and scatters your thoughts? That’s not good for business, not good for productivity, and definitely not good for the caller who gets an irate response. By outsourcing to the Best Call Center, our virtual receptionists will handle all your calls so you and your staff can give undivided attention to whatever it that you’re working on.
- Live Receptionists Available 24/7, 365 Days a Year
When you work with the Best Call Center, you get an entire team of virtual receptionists ready to take on those incoming calls for your firm. Instead of hiring more employees and spending more on training, equipment, and salary, you get the benefit of an entire team available 24/7, 365 days a year. This means you can answer every call that comes through, resulting in more clients and growth.
If your business depends on chatbots, answering machines, or voicemail, be aware that you’re losing clients. People in need of legal help want things done fast. They are worried and want to know where they stand. If no one answers their call within seconds, they’ll go to the next best alternative. Our virtual receptionists make sure that each caller is greeted with a friendly and welcoming tone, just after 1-2 rings. If it’s a case that needs your urgent attention, we’ll transfer the call to you. Having more agents available to help your callers means more clients, more revenue, and very happy clients.
- Enhance Your Brand
What image do clients and potential clients get when they call your firm? Do you just let the phone ring, force them into a voicemail system, or subject them to outdated answering machine technology? Or do you show your caller that you care by having a real person answer their calls no matter when they call? Law firms that do this enhance their brand and develop a reputation in the field.
When you’re available at all times, respond to inquiries faster, and enhance customer service, you stay one step ahead of your competition. By letting our legal virtual receptionists take care of this work, your clients get near-instant help, and you focus on the job you need to be doing.
Ready to Learn What Best Call Center Can Do For Your Law Firm?
If you manage a small or medium-size firm that needs to present a big-firm image, Best Call Center receptionists can help you. Successful law firms don’t let any phone calls slip the cracks, so you need to up your game. Turn leads into new clients by always having channels of communication open through the Best Call center. Visit our website or call us today at 800-385-4656 to experience that live voice for yourself as you learn more about how our answering service can help grow your law firm.