Whether commercial or residential property, the building owner provides an essential function as a management officer. He serves as a go-between for the tenants and the landlord. The person works as a leasing manager, a facility repair coordinator, and the complaints division. And that is precisely something you and your crew must do at all times. You could hire more people to work 24 hours per day, though you'd be better off using a property management answering service.
The property management answering service provides a dependable and knowledgeable telephone presence that is always ready to satisfy the needs of potential and current renters. A skilled answering service can perform this when someone finds it necessary to call. As a property manager, you can build your services—and your credibility—on this solid customer service foundation.
Here are some key benefits to consider when evaluating the worth of using an answering service to supplement your property management abilities.
Answering Services Help with Tenant Outreach
A property management answering service doesn't have to sit around and wait for queries to trickle in. The answering service will proactively conduct frequent tenant satisfaction evaluations in your place. This enables property managers to spot and address concerns before they escalate into severe difficulties. Property managers give the image of being receptive to renters' demands as they resolve these issues. Tenants are more likely to prolong their leases due to this response.
The property management company recoups a more significant amount of marketing expenses when it captures leads rather than loses them.
Although hiring help may seem like the obvious alternative to missed calls, it is not necessarily the most cost-effective option. Hiring employees entails paying salary, providing benefits, and regulating their schedule, all of which adds to your workload. There is still a better option, believe it or not.
A Property Management Answering Service is Cost-Effective and Reliable
Using an answering service for property managers missing calls and sales is a feasible and cost-effective alternative. An answering service trains its representatives to answer queries for a specific company and even help with sales. The live response agents are also knowledgeable, competent and provide only the best possible customer service, resulting in increased sales for your company.
Answering Services Can Ensure that Potential Tenants Hear the Best from Your Business.
When you own a rental business, it's essential to ensure you're getting good results. The best way to make sure that happens is to make sure a live person answers your phone calls. Answering services are a great way to ensure that everybody who calls your business will get a live person to answer their questions. This makes your business look proactive and your tenants happier.
Answering Services Can Take Calls from Current Tenants to Serve Them Better.
Answering services can take calls from current tenants to serve them better. If a tenant calls about a maintenance issue, an answering service will forward the call to the appropriate person. The tenant will not have to wait on hold for a long time or go through a long menu of options to speak with a human.
Answering Services Makes Work Easier for the Staff
The back-and-forth nature of long-distance landlords makes it challenging to be diligent about your maintenance and communication. You can savor a short phone conversation — you can be less tired from having to get up so early, look up wrong addresses, get confirmation from your leasing agent that the rental unit is indeed still available or chase up missed rent! Therefore, having timeshare answering services makes your job easier.
Answering Services Makes Your Tenants Love You!
Landlording can be a lonely, complicated, stressful and draining experience. Having household staff ready to answer any urgent queries is a huge comfort in times like this. Having a full answering service enables you to be flexible. When a minor problem crops up, you can send someone over right away from your service area to see if it's something simple or severe.
Answering Services Provide a Convenient Break
There is a particular juxtaposition for landlords. On the one hand, you are constantly trying to get rental units rented at optimal rates — but on the other hand, you are rapidly approaching the point of pitting tenants against one another.
Answering Services Can Help You Deal With Many Tenant Calls and Emails
Answering services are a great way to help you deal with many tenant calls and emails. When you're a busy landlord, and you're getting a lot of phone calls and emails from your tenants, it can be hard to keep up. Answering services can help you deal with these calls and emails quickly and professionally.
Why would you want to do this? When you have many people calling you, you want to know that they are being helped and not just left on hold. You want to get to the point and answer any questions quickly immediately. Also, if you answer all of someone's questions immediately, it shows them that you are someone they can't wait to talk to.
Live Agents who are Friendly and helpful Available 365 days a year, 24 hours a day, seven days a week
The fact that an answering service's services are available at all times of the day or night is among the essential perks that property managers weigh when employing one.
You will have access to competent, live agents daily throughout the year, including evenings, holidays, and weekends, if you use a reputable phone answering service. They'll know how to answer questions, relay messages, update your calendar, screen calls, schedule appointments, and much more. Your operations will be more organized and efficient by having skilled telephone operators manage your calls precisely the way you need them to.
This indicates that using an external property management service influences your and your employees' productivity. On the other hand, your tenants don't need to be aware of this, just as they do not have to be aware of any service degradation.
Your answering service ought to be prepared to handle calls at any time in these situations. It would help if you were not concerned about your personnel calling in ill or other issues. You may rest confident that your property management answering service is always available to assist you.
Answering Services for Personalized Calls
The top phone answering services can operate as a virtual operator for you, redirecting calls, relaying messages, and obtaining voicemails, as needed (usually by email, text or fax). Your dedicated representatives will receive training to treat each caller with respect and professionalism. The operators can also use your customized phone scripts to ensure that every encounter follows your company's business procedures and ethics.
Answering Services Can Help in Processing Payments Made over the Phone
The best virtual answering services can process payments immediately, which means your business will never have to worry about lost income from a late check or a delayed rent payment again.
Agents are trained in the nuances of every call-in situation and make payment collection a seamless process, even in the face of an angry tenant. Sometimes you need to focus on your business, not be bogged down by details.
Answering Services Offer Rapid Reaction to Emergencies
You'll be able to accurately distinguish what constitutes an emergency – or what would wait until the morning – if you use a live call answering service. At the first hint of an alert, experienced employees will summon emergency services, then inform you via your preferred manner (voicemail, email or text).
Listing Information for Property Management Firms
Callers can get reliable information on home listings, listing status, and other essential property facts from a top-notch property management answering service. They'll also hire bilingual representatives who can communicate with a wide range of your customers.
Property managers can use an answering service to help them manage tenant expectations.
Due to the scope of their obligations, property managers are always on call nearly 24 hours a day, seven days a week. They plan, listen, keep things running smoothly, and sell. Each of these tasks seldom coincides, but they build up on top of each other whenever they do.
For this reason, a property management answering service comes as the ideal solution for lightening the workload and increasing efficiency. Whenever somebody calls and your communication lines get transferred to the service, a live call agent will be waiting to accept the next call. As a result, your business keeps functioning efficiently and gives potential tenants information.
Answering Services Helps a Property Manager in Handling Maintenance Issues
In the world of property management, there are two primary forms of maintenance:
- Issues like no heat, water leaks, air conditioning failure, and so on which require emergency maintenance
- Broken fixtures, electrical faults, cracked windows, and other issues that necessitate routine maintenance.
Frequently, what a renter perceives as an emergency is not recognized as a true emergency by the office. Even though you might be aware, maintenance difficulties such as the ones mentioned above might arise at any time. However, not all property managers are capable of addressing or correcting them right away.
In situations like these, an answering service provides all maintenance problems with the priority they need — and conveys a powerful signal to occupants that you care and that you will resolve their concern quickly, irrespective of when they contact you.
Answering Services Cover Calls Made After Hours
Calls made after-hours seem to become increasingly common. You won't have any missed calls post working hours if you use a professional property management answering service available 24 hours a day, seven days a week.
That's where a property management answering service may help since it is the ideal option for your necessities at this time. When the answering service covers after-hours calls, you can concentrate on the calls that require immediate attention rather than being sidetracked by those that do not.
A Property Management Answering Service Offers Improved Customer Service
Is it true that a personnel decrease has led to missed phone calls and slower replies to maintenance requests? A drop in the efficiency of your customer service and turnaround times can significantly impact how happy your tenants are. Excellent service is far more crucial than ever today, owing to people's sensitivity. It's never been more crucial to pick up the phone and say, "Hello, how could I assist you?"
Positive customer service will equate to more referrals. As a result, your business will attract more clients hence growth on your business venture.
Answering Services Can Detect and Handle Spam Calls
Spam calls and texts are nothing new to property managers. The wasted time mounts up, from merchants attempting to sell you items to rental listing scams.
Outsource to a property management answering service to save time with unsolicited calls. Live agents receive the proper training to ask the necessary questions to classify calls based on your processes. They'll spot emergencies and make sure they're dealt with swiftly.
Answering Services Allows you to Spend Less Time Discussing Issues and More Time Resolving Them
Most of those calls property managers get are from renters experiencing the same problems. They have a faulty dishwasher, have only cold water, or got shut out of their house. Is this something you've heard before?
A property management answering service can assist these customers and set up appointments to address their concerns. Taking fewer hours on the phone allows you to devote more time to projects which only you can complete. This is particularly useful if you have a staffing shortage.
Answering Services Give an Ideal Way To Earn Money Through A Different Channel
Finally, there's the last benefit, which has to do with expanding your firm, lowering vacancy rates, and improving profits.
Whenever you can't be there, a property management answering service could help you earn money. It could also go above and beyond to assist you in closing the deal, such as arranging showings depending on your availability or dismissing showings for prospective clients who are no longer interested.
Find Property Management Call Answering Service
Regardless of your location within the United States, you can still enjoy the immense benefits of hiring a reputable call answering service to care for your firm's needs. At Best Call Center, you will get all that you need to ensure the growth of your property management firm. Call us today at 800-385-4656, so we can schedule an appointment with you to discuss your package and the accompanying price.