As a bankruptcy attorney, having to deal with pilling up bills, calls from harassing creditors, and foreclosure letters can be overwhelming. What even makes this job more demanding is the fact that you have to stay up to date with the current changes of federal bankruptcy laws. Declaring bankruptcy under Chapter 7 or Chapter 13 is not a piece of cake because you have to explain to the client what they are getting themselves into. Besides, you are probably flooded by calls from clients seeking urgent legal advice from an attorney. If the phone call goes to voicemail, the client will hang up and call another available attorney.
We provide answering services for bankruptcy attorneys to improve customer service and build a practice’s reputation. Remember, bankruptcy is a private affair that most people initially discuss over the phone. With live virtual receptionists performing your conventional legal receptionist’s duties, you will never have to miss an opportunity just because of an unanswered call. You and your employees will also be freed up to focus on the creditors making life difficult for your customers.
What Services are Provided by Bankruptcy Attorney Answering Services?
If you are a new bankruptcy practice or an established firm that doesn’t want to lose a business lead, a new client, or want to be available for your clients when they call, you then need a bankruptcy attorney answering service. The majority of individuals who will contact with bankruptcy inqueries do it when they are free, at night or during weekends in privacy. If you only operate during the standard working hours, you will lose many opportunities from those who call after-hours.
However, with a live answering service, you can capture all those clients that call to discuss their bankruptcy issues when you are not available or free to pick up the call. Our live operators will be in your corner at every stage as we strive to become an extension of your bankruptcy practice. We will not only answer your phone calls but also provide the following services:
24/7 Live Answering
Often, most people raise bankruptcy questions, not when with family or at work, but when in private places like home, at night, or during weekends. At this time, something jogs their mind raising the issue of the need to declare bankruptcy and the best Chapter to use when declaring bankruptcy. They will begin to search for bankruptcy attorney practices online, and if they come across your company, they are likely to contact you. These calls can arrive at any time of the day or week, which is why you need a live operator around the clock to answer these calls and address customer queries.
With a 24-hour phone answering service for bankruptcy attorneys, you can be sure that someone will talk to your clients. Imagine a client trying to contact your practice to commence the bankruptcy process on the weekend or at night, but the call goes into voicemail. The client will not leave a message and wait for the weekend to end so that you can get back to them. Instead, they will hang up and ring the next bankruptcy attorney on their list. By the time you and your employees get to the office, you will find that caller as your competitor’s client.
People search for bankruptcy legal advice from attorneys at any time of the day because they expect your practice to be available around the clock to speak to a live person who will address their concerns. If your business is available full time, your callers will feel that you understand their needs, which increases the chances of converting them into clients. With call agents responding to your calls in a professional tone, you will attract new customers and retain the existing ones for life.
We can assist you in ensuring that calls are answered day and night throughout the year. We will be by your side during the standard operating hours, after-hours, weekends, and any other time you need peace of mind or some private time with your family.
After the initial discussion over the phone about the bankruptcy matter, a caller will want to meet you in person to discuss the case in detail. At this point, the Best Call Center’s appointment scheduling services will benefit your practice. Remember, the calendar is the core of operations in the legal field. If you don’t have a well-planned schedule, you will lose many billable hours, affecting the company’s functions and even resulting in revenue loss. So, instead of sitting in your office without generating income and enhancing your operations’ efficiency, you need excellent appointment taking and scheduling services.
One of our primary services that will be included in your account is scheduling appointments. If your day is well-planned and the clients you are meeting receive a reminder of the meeting, everyone will show up on time, thus enabling you to maximize your time. With our virtual receptionists, your customers can schedule appointments from any online platform that can allow them to arrange meetings. Also, when they call anytime to schedule an appointment, our live call operators will be available to answer the call and make appointments even outside the standard operating hours.
We will work with your staff to closely oversee the appointment scheduling process and ensure it is efficient and user friendly, enabling your clients to schedule appointments when it’s most convenient to prevent missed or late meetings.
If your practice already has an appointment scheduling software, you will share it with our team to fill the open slots. In case you don’t use the software, we have an app that you can use to schedule appointments. With the app, your calendar will sync in real-time, enabling you and your employees to view meetings and get real-time updates.
Our appointment reminders will ensure all clients and employees with appointments are reminded. Those that want to reschedule can also do it promptly, thus promoting efficient operations. You will worry less about double scheduling or missed appointments at an affordable price by partnering with us.
As a bankruptcy attorney, you already understand that your customer base is diverse. Currently, in the U.S., there are thirty-seven million Spanish speakers based on a study by the Pew Research Center. The demographic is expected to make up for 31 percent of the country’s population by 2060. With the increase in property and business owners’ diversity, you should expect a significant number of your callers and clients to be Spanish speakers. With these figures in mind, you need a bilingual staff service to support these Spanish callers’ needs and ensure that you don’t cut off a potentially huge market demographic for your bankruptcy practice.
Remember that not having bilingual receptionists is an indication that your business doesn’t value Hispanics. Many of these customers will not prefer your company because they will feel like outsiders. However, with our bilingual virtual receptionists, your business will accommodate all customers. Even if a Spanish-speaking caller understands English, responding to their inquiries in Spanish will make them feel more valued and accommodated. The population will feel as if they are part of your business, thus creating trust and loyalty.
The good thing with our bilingual staff services is that they don’t come at an additional cost. We will increase customer retention and goodwill in the business at zero cost, thus enabling your practice to grow.
Call Patching Services
When businesses are going through tough economic times, bankruptcy attorneys provide legal advice. Some of the people that call inquiring about your services are new customers interested in learning more about your firm. Others are existing clients who want to make inquiries about their cases while there are those that call with urgent needs that require expertise when responding. These callers, especially the ones with urgent needs, require fast and well-equipped patching. Otherwise, if you call patching is slow, you will miss essential calls, which translates to lost clients.
We provide call patching services tailored to provide the best customer experience. First, you need to share your ideas with us on how you would like the calls handled. We will then do our best to answer all incoming calls within the first three rings, note down details of the person calling and the message that they are delivering. The information will then be sent to you via email, fax, or text.
However, in situations where an existing or prospective client calls with an emergency, the calls will need to be transferred to you or one of your employees who practices bankruptcy. Because there are many call forwarding techniques, we let you decide how we will distinguish between urgent calls and those that are not.
What happens during call patching is that one of our operators puts the current or potential client on the other end of the call on hold, then attempts to reach out to you on a different line. If you are open to pick the call, it will be forwarded, and you will speak directly to the caller.
It’s worth noting that while other answering services might charge you for call patching, Best Call Center doesn’t believe in charging customers for these services. Our pricing is honest and clear to the extent you worry less about hidden charges. We only charge you for the time our call agent is on the line. The moment the operator hangs up, we stop billing. By doing this, we save your practice time and money, which are valuable resources for your growth.
Message Taking Services
As stated earlier, 85% of callers whose calls go to voicemail hang up without leaving a message. Instead of losing customers because your callers are being sent directly to voicemail, you should opt for Best Call Center’s message taking and delivery services. With these services, your callers will speak to a live person increasing the chances of capturing these business opportunities.
Taking messages can be time-consuming for you and your workers. The last thing you want is to be dealing with creditors and, at the same time, taking notes from customers. Doing so will result in the business struggling to handle its core objective, helping people that have problems clearing debt and manage their debt better. However, by letting our bankruptcy answering services take and deliver messages on your behalf, your schedule will open up, enabling you to focus on what brought you into the bankruptcy practice in the first place.
Our answering service allows you to pick the method and type of message to be delivered. Also, we have the option of delivering encrypted messages because we understand bankruptcy is a process that requires privacy. That way, you will worry less about messages or emails from your clients leaking.
Why Do Bankruptcy Attorneys Need Best Call Center’s Answering Services?
Bankruptcy attorneys often have a lot on their plate when it comes to case preparation, despite bankruptcy proceedings being shorter than other court litigations. An attorney must prepare legal documents and meet regularly with clients to discuss matters and give updates. It’s essential to find balance in this job. Otherwise, you will overlook one aspect of the practice, which may affect your reputation as an attorney.
With a bankruptcy answering service, you don’t have to worry about balancing calls and work. Our call agents will handle your calls and take messages while you offer legal guidance to your customers. Some of the reasons your bankruptcy practice needs our answering services are:
Complex Client Relations or Communication
Our operators have no problem communicating verbally and using vocabularies and strong grammar to give your callers a good impression. We don’t judge regardless of the financial situation of your client. Instead, we treat you with the poise and respect you deserve as you put your finances in order.
Play the Role of a Legal Receptionist
The majority of people who file for bankruptcy do this as their last recourse after other alternatives for putting finances in order have flopped. Those who make calls to bankruptcy attorneys are stressed and unsure if the process is what they need to get back on their feet. With the training and knowledge our operators possess, these clients will be handled in a less intimidating and open manner.
The last thing you want as a bankruptcy attorney is to give the wrong image, or for clients to overlook the efforts you are putting to better your services. Regardless of what you do, if callers are sent to voicemail or get no response, they will feel neglected and might pick your competitor for representation. However, with operators from the Best Call Center, every incoming call will be answered, and messages are taken. Our live receptionists will answer every question about federal bankruptcy laws, reassuring clients that a bankruptcy attorney will call them back soon.
Benefits of Bankruptcy Attorney Answering Services
Partnering with Best Call Center’s answering services for bankruptcy attorneys will transform your practice in different ways. Discussed below are some of the benefits of working with virtual receptionists:
No More Missed Calls
We believe that a missed call is a lost business opportunity or client. For this reason, we strive to ensure consistency in our response rate. That way, even when there is a surge in the number of callers, the highest number of times a phone will ring without response is three. Additionally, our bilingual staff will make sure your diverse customer base feels that their interests are understood and protected by your bankruptcy practice.
Ample Time to Build Your Bankruptcy Practice
The last thing a start-up needs is to invest considerable amounts in hiring conventional receptionists and new call answering equipment. Instead, you should hire an answering service for bankruptcy attorneys from the Best Call Center. We provide our services at a fraction of the cost of hiring and training new legal receptionists. By improving your customer service and cutting your expenses, we allow you to focus on building your bankruptcy law firm.
Thorough Phone Screening
Sometimes during call patching, a caller might be connected to the wrong person in the company, and this might not create a good impression. However, if you rely on our call screening feature, your callers will speak to calm and patient professional call agents. Also, you will only have to pick the urgent calls, and those that are not urgent can wait until your schedule opens up.
Efficient Info Capturing
When taking messages or responding to queries, our operators listen keenly to the caller's questions or needs and rely on the FAQ guide and customized script provided by your firm to answer the questions according to your guidelines.
Other benefits of answering services to your bankruptcy practice include cutting costs and increasing savings, and keeping track of all your callers and the discussion they had with our agents or your employees.
Choosing a Bankruptcy Attorney Answering Service
Although hiring an answering service for your bankruptcy firm is an excellent idea, nasty virtual receptionists can taint your reputation. If the operators are unresponsive or rude to customers, you will lose both prospective and current customers. It is for this reason that certain elements must be considered when hiring an answering service.
The first element you should look for in an answering service is cutting-edge security and encryption. As a bankruptcy attorney, you deal with sensitive information like bank account numbers and transactions. If word gets into the wrong hands, it could make the bankruptcy process more sophisticated. You should therefore look for a bankruptcy attorney that uses data encryption.
Similarly, because you might want to separate particular callers from the typical ones, you will need an answering service that allows additional numbers for bankruptcy attorneys or law firms.
Pricing is another critical thing to consider. Thankfully we have a precise and straightforward payment structure that is easy to understand. Setting up an account with us is easy. You will need to sign up for our service, and we will give you a phone number, which will act as your account. We will then develop a tailored script to be used by our virtual receptionists to answer calls, and you will be good to go. Every call that we answer on behalf of your practice onwards will be charged $0.80 per minute.
However, it’s worth noting that the general definition of a minute by answering services is different. Some companies round up the call time to the nearest six seconds. Avoid such virtual receptionists and pick those who will bill second by second. That way, you will avoid paying high fees.
The majority of answering services nationwide are the same. Differentiating these firms isn’t easy, which is why you need to get quotes from several firms and compare the prices. Stay away from those with the least prices because they may bombard you with hidden costs. When determining the price, make sure you check the services provided. Mostly, the higher the price, the more call answering features the virtual receptionists provide.
Besides, when picking an answering service based on price, you need to consider their pricing model. Some will charge low rates but per call, meaning you will be paying for hangups and wrong numbers, which may not be value for money. However, by choosing a per-minute pricing model like the one provided by the Best Call Center, you will see the value for the money you spend. You will be paying for the time spent on the call or supporting the business, thus making the partnership with an answering service cost-effective and productive.
Find a Attorney Answering Service Near Me
It is not wise for a start-up or established bankruptcy attorney to hire permanent office receptionists when there is a more cost-effective and efficient way of handling customer needs. With Best Call Center’s bankruptcy attorney virtual receptionists, you can experience quality customer service at an affordable rate. Schedule an appointment for a free trial today by calling 800-385-4656 if you are within the U.S.