Property managers provide essential services to building owners, including residential landlords and commercial property owners. They are the link between property owners and their tenants. A lot is required of you as a property manager, including negotiating and signing leases, ensuring that the buildings you are managing are well maintained, and receiving complaints on behalf of the property owner. These services do not have a specific timeframe and can go beyond regular working hours. In that case, you are required to avail yourself 24/7 to tenants, potential tenants, and property owners. That might be a challenge that a call handling service for your property management company could solve.
Answering services offer reliable and professional call handling services that make the work of virtually everyone easy. Your service is to the tenants and property owners as a property manager. Tenants will rely on your professionalism and reliability to decide whether or not to lease or rent properties under your management. Property owners will depend on the same to remain in operation. A professional and reliable property management answering service will ensure that the needs of both parties are served satisfactorily. Prospective tenants can reach out to you any time of the day or night, make inquiries and discuss important issues before moving in. Existing tenants will have a more reliable means of airing their dissatisfaction and additional needs.
Thus, a call handling service for your property management company is a welcome relief. It will help you set the foundation for even stronger relations with tenants, on which you can base your reputation and services in general. Here are some benefits you could gain by partnering with a reliable property management answering service.
An Answering Service will Help You Manage Your Tasks Effectively
A lot demands your attention as a property manager every day of your working life. For instance, you are required to sell available space on behalf of your employer, and at the same time, ensure that the properties under your care are adequately maintained. While doing all that, potential and current tenants need your attention. All these demands come simultaneously, and you have to handle one after the other without a proper sequence. Sometimes you give more attention to one particular issue at the expense of so many others. Consequently, the quality of your service starts dwindling and could eventually affect your company’s reputation.
Your reputation is at stake if you cannot correctly manage your tasks. A property management answering service could help you solve this issue. Virtual call handlers are well-trained and have the proper equipment for this work. You can receive help in handling calls and other tasks remotely, and then you are left with enough time and energy to handle other essential duties in your business.
You realize that some of the issues you receive on a day-to-day basis can be handled by someone else without interfering with your daily tasks. For instance, your call handler can give out crucial information to prospective tenants regarding the properties your company is managing. Then you can opt to handle issues that require your immediate attention. This way, none of your callers will feel neglected or rushed through, and all their needs will be met.
Additionally, your call handler will keep the business running in your absence. Sometimes you are required to attend to other matters not related to business, and nothing much happens in your absence. That could cause your business significant losses in the long run. A call manager will be available throughout the day and night. Therefore, your business callers will have someone to answer their calls and provide solutions in your absence.
Note that a virtual call handler will work under your instructions. Everything will be done according to your procedures.
The Right Property Management Answering Service will Reduce Customer Complaints
Your main task as a property manager is to keep the tenants happy and satisfied. However, this does not always happen due to maintenance issues and lousy customer service. Like every other consumer, tenants want to live or do business in well-maintained properties. Thus, you will likely receive many complaints if you haven’t paid much attention to property maintenance. That could be the case if you are overwhelmed with work. Sometimes it is hard to keep tabs on all that needs to be done in all the properties you manage. That is why you need help.
Additionally, it might be hard for you to handle customer inquiries professionally if you lack the training or are overwhelmed with work. Sometimes it becomes challenging to offer a solution, and that could cause customer dissatisfaction. If you receive so many calls in a day, you may not provide quality help to all your callers. Lack of proper communication may also cause customer dissatisfaction.
Pests and vermin might be other issues that could cause customer complaints to a property manager. Sometimes you may not find an immediate solution to the problem, and your tenants will not be happy with it.
A call handler could reduce customer complaints and improve your company’s relation with property owners and tenants. The call handler can achieve that by immediately listening and acting on the issue. Sometimes all that a caller needs is someone that will listen and understand their problem. A call handler will do that and more. He/she will be able to direct the issue to the person that can offer the much-needed solution in real-time.
For instance, on the issue of property maintenance, you could have someone to handle emergencies and then another to handle regular maintenance. That will reduce the number of complaints regarding the matter. You could also have a pest control company on standby if you need their urgent help. You do not have to get involved when you have a virtual call handler. Provide the relevant information to the call handler, and let him/her manage the issues as soon as your company receives them.
An Answering Service Will Keep Your Business Open 24/7
People are always looking for spaces to rent or lease, whether for business or residential. Thus, you must be a very busy property manager. However, it is a challenge to handle all those inquiries you receive every day. Some calls come when you are already in another call or handling other matters. Some customers have to wait in line to speak to you, while others have to leave a message to an answering machine. The truth is that customers want to talk to a real person when they call without being made to wait. Some will contact you as soon as you leave the office and not find anyone to answer their questions.
Potential tenants are also looking for you online if your property management company has an online presence. You need to be available on call, email, and social media sites 24/7. That means no time to rest or for other vital matters in your company or life. That is why you need to partner with an exemplary property management answering service.
Call centers offer services round-the-clock. That means that your business will be open for tenants and property owners throughout, whether during the day or night. Potential tenants can call anytime they need information regarding available properties. Your current tenants do not have to wait to call in the morning or at specific times if they need urgent help.
Having your business open 24/7 ensures no more missed calls or missed opportunities. It becomes frustrating if a potential tenant calls and cannot reach out to you or your partners when they need a space to live or do business. They might be tempted to take the business to the next available property manager. Your current tenants might cancel their tenancy or lease agreements if they are dissatisfied with your services. The beneficiary is the next available property manager. Before you know it, you are losing business and not gaining any.
If you wish to keep operating and serving satisfied customers, make your services available to them throughout the day or night. An answering service will make that possible for you. A virtual call manager will be there throughout to receive calls, take messages, forward urgent matters to you, and provide information that your callers need.
An Answering Service Will Help You Generate Revenue
The truth is that you are in business to make money. Anything you do points to the overall goal of generating revenue. Therefore, your choice of services for your property management company should be guided by that primary goal.
As a property manager, the only way to generate revenue in your business is by having all available spaces in the properties you manage filled up. It is a great challenge for most property managers. Tenants will always find a better building and will be quick to move when their tenancy period ends. Sometimes you find more tenants moving out than coming in. You might be able to do something about that if you improve your service delivery.
Customer satisfaction is one way through which businesses are thriving today. Satisfied customers will want to stay longer to enjoy more quality services. Your tenants will feel that you respond to their inquiries fast, act on any maintenance issue as soon as it is experienced, and are open to suggestions whenever they think you need to improve something in one or more properties. Being available to your customers will create a strong connection that will make it easy to stay. It could also attract more tenants.
An answering service is precisely what you need to achieve that. A virtual call handler will professionally handle your tenants, keep them satisfied, and be willing to stay. They will also address potential tenants professionally, prompting them to make a decision that will benefit your company.
Your call manager will also give information regarding your services to your callers in a manner that they would want to know more about or even decide on the spot. He/she could keep the tenants coming in, keeping you longer in the market.
An Answering Service will Save Your Money
If you have a lot of work to handle in your property management company, it might seem a good idea to hire more workers. However, think of the recruitment process and how taxing it can get. Additionally, new employees will require space and resources to work. That will cost your company more money in the long run.
Outsourcing saves money. It entails hiring services from a call center already selling the same benefits to many other companies. It means that the call center already has fully-trained and experienced call handlers for the services you want in your company. In that case, you will not go through the recruitment process.
Call handlers offer more services to businesses like yours for a fraction of the total cost. They also have state-of-the-art communication tools and equipment that might not be affordable to your company. A call manager will be available to your tenants throughout the day and night, without your company incurring extra costs for the same. Your company will not incur additional charges for on-the-job training that might be required for efficiency in service delivery.
As a property manager, you want to invest in quality and professional services but might not be ready to incur the total cost. A property management answering service is just right for you.
Find Reliable Property Management Answering Services Near Me
An answering service will make service delivery easier for you as a property manager. It will bring your services closer to your current and potential tenants, relieve you of the most time-demanding tasks, increase your sales, and improve your relationship with the property owners you serve. At Best Call Center, we offer quality, professional, and reliable call handling services to take your business to a higher level and above its competitors. Call us at 800-385-4656 from any part of the country today for more information and assistance with managing your business calls.