When handling a business that requires constant communication with your customers, partnering with an answering service could go a long way for you. The answering service will take care of your phone calls after hours and help you avoid losing customers. Spanish is the second most spoken language in the United States. Without a bilingual answering service, you risk losing a fifth of your potential clients who prefer to communicate in this language.

With a Spanish answering service, you will gain a competitive edge and communicate with more people, and will help expand your business. If you are already serving Spanish clients, there is a good reason for you to extend your business and provide bilingual call support to address the callers.

What is a Spanish Answering Service?

A Spanish answering service is a way to meet the needs of your Spanish-speaking customers without the added cost of hiring additional staff. Listening to an automated message is not what most customers are hoping for when they call your business. Therefore, the answering service will take your calls and provide professional and friendly services for your customers. Agents at the bilingual answering service schedule appointments, take orders, and take messages in Spanish or English, depending on the customer’s preference.

The most successful businesses have one rule when communicating with customers: to meet their specific needs. Communicating with a customer in a preferred language will ensure fewer barriers between your business and the customers, and they are more likely to buy from you or answer your services.

Many businesses tend to miss out on expanding their business due to poor communication with potential customers who prefer to speak in English. Spanish is the second most spoken language among many households in the United States. Although many Hispanics are bilingual, most have limited English proficiency and are more comfortable communicating in Spanish.

If your business offers after-hour call centers, you would significantly benefit from a bilingual answering service. The Spanish answering service will make your business more accommodating and allows you to better your competition. The growth of any particular business is highly dependent on the customers. With bilingual answering services, you can capture more clients and grow your business significantly.

Spanish Answering Service of Different Types of Businesses

America is a melting pot of culture. Immigrants who settle in the United States bring many important traditions, with the most important language. Although English is the most commonly spoken language, many households have adopted speaking Spanish. In this case, businesses must adapt to cater to the evolving language trends.

Serving your Hispanic community within their comfort will make more customers attracted to your business and promote its growth. A Spanish answering service can be beneficial to different types of businesses, including:

Real Estate

Your real estate business will be successful when you can serve all the needs of your tenants. A Spanish answering service ensures that individuals who speak this language can effectively communicate with management when an emergency or maintenance is required.

When a potential tenant wishes to book an appointment for viewing an apartment, a Spanish mastering service ensures that the message is effectively related for all potential tenants so you can find the best fit.

Legal Businesses

When you run a law firm, you understand the value of providing a good quality customer experience to all your clients. Most issues that require legal guidance are often urgent and very serious. When a Spanish-speaking client calls your firm and has a communication barrier with your staff, the call could be frustrated and decide to call another firm. This will cause you to lose the potential client and the opportunity to grow your firm.

Also, individuals seeking legal services need utmost understanding and will appreciate the comfort of speaking the language of their choice. The agents in a Spanish answering service working for your firm will be trained on legal terms to ensure they collect accurate information as other office staff concentrate on the other activities in the firm.

Health Care

If you own or run a healthcare facility, you must ensure that the information you relay to your Spanish-speaking patients is correct. Also, you should be able to schedule appointments for all individuals who contact you. When you use a Spanish answering service, the agents can accurately understand and translate patient feedback. This helps you meet the individual needs of your patients and increase the efficiency of your services. Your ability to effectively communicate with the Hispanic patient means that you can meet their needs right from the first call. An answering service can record patient calls and may help avoid the loss of crucial information during translation.

Hospitality Business

Numerous people from diverse groups frequent resorts and hotels each day. Your hospitality business must be able to handle the overflowing calls of guests trying to make reservations even during a busy season. Incorporating a bilingual answering service ensures that your Spanish-speaking guests access your services with the utmost ease and comfort.

Contractor Business

A Spanish answering service could benefit you significantly whether you are into the electrical, plumbing, or HVAC business. You will not only be able to communicate with Spanish-speaking customers but also deal; with Hispanic employees. When you understand what your clients need, you can provide better services.

Small Businesses

The use of a bilingual answering service is not limited to large businesses. If you are an owner of a small business, incorporating this aspect of customer service will allow you to present a professional attitude when your customers call. If you are starting the business, engaging a Spanish answering service will help attract more customers and build trust.

If you run a real estate, contracting, medical, or any other type of business, staying on top of technology should be your priority. Our society is becoming global and the need for bilingual employees only continues to rise. Beyond the benefit of hiring Spanish workers, you would save more and provide more convenient services when you partner with a Spanish answering service.

Providers of Spanish answering services invest in the best technology to ensure your business grows and stays ahead of the competition. Now that you understand how a bilingual answering service will meet your customers' needs, you can begin the process of finding a company that provides these services.

Benefits of a Spanish Answering Service

Having a bilingual answering service increases your ability to communicate with your Spanish-speaking customers effectively. The answering agents can communicate specific details on your products and services and provide general information about the business. Other benefits that you accrue from partnering with a bilingual answering service include:

  • The Gift of Clarity

Partnering with an answering service improves clarity and understanding between you and your customers. Operators who cannot communicate effectively with the Hispanic community are likely to lose touch with potential customers. When a customer's needs are communicated in a manner that is understandable to the operators, their needs are known and met accordingly. Also, you can relay information regarding your business compassionately and respectfully using the bilingual answering service. 

Customers who lack a good understanding of English will appreciate a business that allows them to seek clarity and information in the language they understand.

  • Comprehensive and Courteous Customer Service

Although many Spanish-speaking individuals can communicate in English, they may feel more at ease in their first language. When a potential customer or client contacts your business, they may lack faith in their information in automated messages. This can cause them to drop the call and try elsewhere. However, providing callers with an option to speak to a live, professional agent gives them a sense that you are committed to meeting their specific needs.

When you partner with an answering service, you want everyone to receive a similar level of attention and service. Providing an avenue for your Spanish-speaking customers to have conversations in Spanish could put your business in a better position in the competition-filled business industry.

  • The Spanish Answering Service is Affordable

The increase in the number of individuals who speak Spanish means more potential customers for your business. Also, it means that you may need to incorporate more Spanish-speaking employees, which can be quite expensive. If you are already partnered with a call answering service, ensuring a Spanish option could be cost-effective.

Allowing an answering service with Spanish-speaking agents to handle your call could help you reach out to the growing market and achieve the same excellent service for English speakers. 

  • Saves Money for your Business

When people think of using an answering service for their business, they only consider the cost of partnering with the answering service. Using an answering service is a great way to save money and help you capture more customers. The amount you use to employ receptionists to meet all your potential customers is significantly higher when compared to an answering service. Some of the ways through which a Spanish answering service can save you money include:

  • You save on salaries. If you want to meet the needs of your Spanish-speaking customers, you may need to employ a receptionist who is conversant with the language. You can save on the cost of paying a receptionist by incorporating Spanish-speaking agents in your answering service. An answering service will charge you according to the number of calls they take.
  • No training is required. Hiring new employees means spending time and money training them to fit into your business setting. The money and time used for the training could be used in more important aspects of expanding the business. An answering service trains its agents and is deployed in your business with an understanding of your needs. Incorporating a Spanish option is easier and cheaper, especially when partnered with an English-speaking answering service.
  • Cut costs of equipment and technology. Instead of investing your money in fancy office equipment and training your employees on using them, it would be wiser to partner with an answering service. The answering service uses their equipment to handle your calls and update schedules.
  • Improve customer retention. When there is a language barrier between your business and potential customers, they may seek services elsewhere. 

 

  • Make your Business More Money

In addition to saving money for your business, partnering with a Spanish answering service can help your business make more money. When a Spanish-speaking client feels the comfort and convenience of seeking services while communicating in their language, they may be more likely to return or refer your business to their families and friends. This can increase the number of clients for your business which is the basis for a growing business. Also, serving the Hispanic community conveniently can set your business apart from other enterprises making it one of the Spanish community supports.

  • Improve your Business Profile

Whether you are starting a business or are already established, reaching out to more people is the most effective way to grow your business profile. When you seek to increase the market ratings, it would be wise to invest in a bilingual answering service. Your products or services may quickly become a household name when you target a larger demographic group.

Find a Spanish Answering Service Provider Near Me

Today's modern businesses need you to know your customers and how to meet their needs. If you own a business, the chances are high that you can comfortably communicate with your English-speaking customers. Due to the increased number of Spanish-speaking individuals in the United States, you may miss out on the opportunity to capture more customers if you cannot communicate in Spanish. Fortunately, partnering with a Spanish answering service ensures effortless communication with your Spanish-speaking customers.

The benefits of a Spanish answering service extend far beyond accessibility for Spanish-speaking customers. With the bilingual answering service, your company saves the cost and time of hiring and training more staff and frees up office staff to take care of other issues.

At Best Call Center, we recognize the need for your business to provide professional customer support to your Spanish-speaking clients. Therefore, we offer well-trained agents fluent in both Spanish and English to help your business provide responsive and convenient support to a wide range of customers. Contact us today from any location at 800-385-4656.