Growing your business is essential regardless of the services you provide. To stand out from your competitors, you have to ensure that you take your customers’ needs seriously and that every customer receives excellent customer service. If you are looking to grow your business, you must attract new clients to your business. How you handle your current and potential customers also determine the growth of your business. The language barrier hinders the development of most companies. Since we live in a diverse customer base, it is crucial to have a bilingual answering service to ensure that you reach a broad audience and avoid losing potential business opportunities.

We at the Best Call Center have 24/7 live virtual receptionists who are professionally trained to offer services in Spanish and English. We ensure that no information gets lost in the translation. Make your customers feel heard and valued by getting our services today.

An Overview of Bilingual Answering Service

Running a successful business requires a lot of time and energy, and you may barely have time to focus on clients who need a translator to understand what you are saying. You may be losing a lot of clients from the unsuccessful calls due to the language barrier. The first impression is vital in every business and how you serve the customer when they approach you determines if you gain a loyal customer or lose them.

Having a bilingual answering service at your business ensures no language barriers and that every customer feels heard regardless of their background. It also reduces the stress of using a translator and gives you time to focus on what you are best at.

Core Features of Our Bilingual Answering Service

Our call agents are bilingual and professional and are dedicated to helping your Spanish-speaking clients. Here are some of the services we offer, all in Spanish:

  • Spanish-English translations — Our virtual receptionist has a good command of spoken and written Spanish and can offer exceptional and thorough translation services to ensure that no information is missed during the translation.
  • Patching Calls—You get to decide which calls should be directly forwarded to you as the business owner. Our staff is professionally trained to do both cold and warm call patching.
  • Appointment scheduling — It is crucial to ensure that your clients can schedule their appointment easily and efficiently. You could lose potential clients if you do not have a streamlined appointment scheduling. Collaborating with us means that we will have access to your calendar with your availability display. This helps to avoid any inconveniences like no-shows or cancellations.
  • 24hrs Answering Service — If you want your business to grow, you must adapt to your customer’s needs. Clients call at their most convenient time, and it does not always have to be during business hours. If your business does not have a 24hr answering service, you risk having missed called and may end up losing business. It is your responsibility to ensure that your clients get the best customer service all round the clock. To avoid missing calls, contact the Best call center for a 24/7, 365 days a year answering service.
  • Emergency Calls Dispatch — Emergencies happen anytime and, clients can’t wait till your offices are open. Note that your liability increases the more you miss these calls. Emergency calls are different, and hiring virtual receptionists like Best Call Center who are professionally trained on how to respond and dispatch emergency calls accurately helps you build rapport with your clients and increases your profit.
  • Live Virtual Receptionist — You could be putting your business behind the competition if you do not have a live customer service person available 24/7. Most successful business owners choose virtual receptionists because the key to growing your business is excellent customer support. Make your customers feel heard by hiring a virtual receptionist from Best Call Center.
  • Capturing Lead Information — Our award-winning call center handles a wide range of inbound telemarketing from telesales to surveys and sales support. We use modern database management tools and a dynamic script platform to represent your service or product professionally. We also follow the protocols of your business and provide weekly or daily progress reports as required.

Do you need a Spanish Answering Service?

Every business, regardless of its size, requires a bilingual answering service. We live in communities with people from different backgrounds and speak different languages, but that should not hinder your business from growing and acquiring new customers. Hiring a bilingual answering service helps you to beat the language barrier and increase your sales and profit.

Our team of bilingual virtual assistants is professionally trained on how to greet the customer and introduce your business. We offer our services to companies like:

  • Law firms
  • Service providers
  • Real estate
  • Hospitality
  • Non-profits
  • Health care facilities

Advantages of Hiring a Bilingual Answering Services

  • Connect with More People — Around 37 million people in the US are Spanish speakers. If you implement the right marketing strategies, you can present your products or services to Spanish speakers. This could also work best for a small business owner who wants to stand out from the competition. Creating marketing campaigns targeting native speakers can also help you increase sales. Hire a bilingual answering service to help with all the logistics and be on top of the game.
  • Increase your Sales — Excellent marketing will pay off with more sales. Most successful entrepreneurs have bilingual speakers in their internal team to ensure their services and products reach people from different ethnic backgrounds. This helps untapped access markets and increase sales.
  • It helps you expand your business without extra expenses. There is no reason to spend extra cash by hiring an in-house receptionist when you can invest in a team of bilingual virtual receptionists who can help you handle the Spanish-speaking clients even on holidays and after office hours. You can use a fraction of the money you could have used to hire, train, and pay new employees to get a professionally trained bilingual answering that will help you tap into the unique market.
  • Build loyalty with your Customers — Having a bilingual answering service that meets the client’s needs in their language creates brand awareness. It also makes your clients feel comfortable and confident in their language and your services. Answering calls in a language that both the caller and the receiver understands creates consistency and loyalty.
  • Gives your Callers a Professional Experience — It is crucial to ensure that you hire a bilingual answering service with professionally trained virtual assistants; this assures you that your Spanish callers will receive the best customer service. Find a bilingual call service with professionally trained and vetted agents in customer service, but at Best Call Center, we are nothing less than that.
  • Clients spend less time on the phone — With a Bilingual virtual receptionist, your customers can be guaranteed quick and efficient calls. You do not have to keep a client waiting in line while analyzing what they said. When your Spanish callers interact one-on-one with a bilingual representative, they will spend less time on the phone, and their experience is likely to be pleasant.
  • Keeps your business on top of the game — Most businesses do have access to bilingual answering services. You can use this opportunity to get an edge over our competitors. If a Spanish client has yet to decide where to get services or products, your bilingual answering agent can help bring them to your business. Make use of bilingual answering services and get a leg up over your competitor.
  • Helps to improve clarity — With a bilingual answering service at your business, Spanish-speaking callers can be able to understand your services in their first language fully. When a fluent Spanish speaker receives the phone, it puts the caller at ease and allows them to express themselves properly. You risk misinterpreting information and losing clients when you do not have the right employees who understand different languages.
  • Increase your business profile — Reaching more people is the fastest and surest way to grow your business regardless of its size. Investing in bilingual answering services can help you increase your market ratings and help you stand out from the competition.
  • Helps to Filter call properly — In most companies, when a staff answers an incoming call, and they cannot get what the caller wants or is saying, they will forward the call to someone who can understand the caller. This can be frustrating to the caller, time-wasting on both ends, and can affect your productivity. By having a professional speaking individual answer call, you will be saving on time and optimize productivity. It allows everyone in the company to focus on the job they have been hired to do.
  • Helps you to stay connected — With a skilled bilingual answering service, you do not always have to go back to call clients who you either missed their calls or you did not understand what they want and need to first consult with others. Bilingual answering services help you to understand each client’s needs without any language barrier.
  • Assure confidentiality — Having bilingual virtual receptionists who are well-trained helps you protect your business information as well as your client’s details. It enables you not to share information with third parties hence no breaching of data. Hire a bilingual answering service and maintain confidentiality.
  • Offer live response 24/7 — Most callers prefer talking to a live person to a machine or leaving a voicemail. Some callers may also need urgent services and may hang up and call your competitors if they for not get you on call. Do not give your competitors a chance; hire a bilingual answering service and allow your customers to be served 24/7, 7 days a week, by a professional virtual assistant.

How to Find the Right Bilingual Answering Service for your Business

The type of products or services you offer can play a huge role in determining the answering service to hire. But in an era where there are many self-proclaimed bilingual answering services, you need to vet and ensure you only hire the best. Here are some of the expertise to look for in your future virtual assistant:

  • Computer Knowledge — Everything in the modern world relies on technology, and it is essential to find a service provider who can efficiently use the latest office tools and software. You may offer some training on the tools you use in your company but ensure they are proficient in the basic computer skills.
  • Multitasking — One of the greatest requirements of a call representative is the ability to multitask. It is essential to find an individual who can juggle several activities effectively. You need a person who can go through the computer and take notes while on call.
  • Communication skills — It is essential to find an answering rep who is good at written and spoken Spanish and English. This helps your business reach a broader audience.
  • Organization skills — It is vital to hire people who can present themselves professionally while handling a client’s complaint. They should also be able to organize things professionally without losing any work documents.
  • Size — Hiring an answering service with a large number of receptionists is vital because it means that there will always be an available receptionist to answer an incoming call, even on the busiest days.
  • Cost-effective — Although hiring an answering service is cost-effective compared to hiring an in-house call rep, it is also advisable to go for the answering service that charges a reasonable amount. Some bilingual answering services charge an unreasonable amount of money, so it is essential to stay alert.

Find a Bilingual Answering Service Near Me

Spanish is the second most spoken language in the country, and the business landscape is constantly changing. If you want to be on top of the game, it is advisable to take your business to the next level with a professional bilingual answering service. Best Call Center is an award-winning call center with dedicated Spanish and English-speaking staff ready to provide exceptional customer service. Call us today at 800-385-4656.